I. Basic information.

The yoer.pl online shop is owned by YOER sp. z o.o., no. 2 Bernardynska Street, 64-000 Koscian, Poland

TIN: PL698-186-14-13
NCR: 0000977297
NBRN: 522443153
BDO: 000577525

Personal collection address (after payment is done and having arranged a date)

YOER sp. z o.o.,
no. 2/218, Bernardynska Street
64-000 Koscian

II. Placing orders - you can make purchases at our store without registering an account.

To place an order add the chosen product to the shopping cart, where you will find all the necessary information on the total cost of your purchase i.e. the price of the product + shipping fee.

III. Order fulfillment and payments.

Transfer information (don't forget to put your order ID in the transfer's title)

Santander Bank Polska S.A.
31 1090 1274 0000 0001 3394 0643

YOER sp. z o.o.,
no. 2 Bernardynska Street
64-000 Koscian

We wait up to 7 days for the money transfer.

IV. Delivery

Shipping is free for all our products. We ship via DHL and TNT couriers, as well as InPost parcel lockers.

1. Orders are shipped every weekday (Mon-Fri):
a) before 8:00 p.m. - GMT+1 (DHL)
b) before 1:00 p.m. - GMT+1 (Polish Postal Service)
c) before 5:00 p.m. - GMT+1 (InPost parcel lockers)
d) before 2:00 p.m. - GMT+1 (FedEx) - for shipping gas grills.

This concerns orders paid for before the given time and cash on arrival orders, excluding pre-orders.

2. We allow personal collection in Kościan City, if we are informed about the date beforehand.

YOER sp. z o.o.,
no. 2/218, Bernardynska Street
64-000 Koscian City

*Personal collection is allowed just while paying for an order in advance.

3. Pricing and date of delivery only applies to packages delivered in Poland. If you want us to deliver to a different country, please contact us before you place an order to learn about costs and details regarding your delivery.

V. YOER PLATINUM SECURITY PACKAGE

When purchasing Yoer appliances from us you recieve YOER PLATINUM SECURITY PACKAGE

YOER PLATINUM SECURITY is an extensive packet of after-sales services.

The package contains:
- 3 year warranty / rekojmia warranty

- 100 days return policy

- door-to-door warranty / rekojmia warranty

- appliance from a Polish producer

- Polish service

- access to accessories

- in case of admitted complaint, quick delivery of a free of defects 

VI. Complaint

Click here, to download a complaint letter.

Purchasing Yoer products from us you can use your right to 3 year warranty or rekojmia warranty.

Thanks to the YOER PLATINUM SECURITY PACKET (check pt. V.) you don't have to bear the costs of shipping the appliance, if you inform us in an e-mail from which address we can pick up the package.Only applied to shipping in the territory of Poland.

You can also send the package by yourself by using a chosen shipping company to: YOER sp. z o.o. no. 2/218 Bernardynska Street, 64-000 Kościan.

Properly filled complaint covers shipping the appliance to our company with the complaint letter. For that we recommend sending an email to: sklep@yoer.pl with explanation covering the issue with the appliance. We will order a pick up to the specified location and courier will pick up the product with the complaint letter.

Complaint should contain:

• Your full name, address and contact email,
• Name of the defective appliance,
• Sale confirmation,
• Date when the defect was found,
• Your expectations: exchange for a new appliance, lowered cost or return of money

Important disclaimer:

While shipping the appliance to us, make sure that it is packaged properly so it arrives at our company undamaged.

The costs of a declined complaint are covered by the buyer.

Buyer being a consumer has a choice to solve his complaint extrajuidicially and pursue claims. Information about means to access those procedures can be found at: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

More information about Rekojmia warranty can be found below:

The seller is responsible for the buyer if sold appliance had mechanical or legal defects. Rules by which Sellers, in case of Rekojmia warranty, has to abide are regulated by the Civil Code.

Complaints arising from Rekojmia warranty will be processed in 14 days from the date in which we recieved properly filled complaint. Informations about it's state you will recieve by e-mail.

More information about Warranty can be found in pt. VII

VII. Warranty

Click here, to download complaint letter
Click here to download the warranty card

Producer's warranty - 36 months,

All warranty details are specified in the warranty card.

VIII. Contract withdrawal

Click here, to download a contract withdrawal form.

If you are a consumer and want to return a purchased product, only thing that you need to do is to inform us in  the first 100 days from the day in which you recieved the product.

We reccomend filling and sending us the contract withdrawal form by e-mail to sklep@yoer.pl or in paper form to YOER sp. z o.o. no. 2/218 Bernardyńska Street, 64-000 Kościan.

Thanks to the YOER PLATINUM SECURITY PACKET (check pt. V.) you don't have to bear the costs of shipping the appliance, if you inform us in an e-mail from which address we can pick up the package.Only applied to shipping in the territory of Poland.

You can also send the package by yourself by using a chosen shipping company to: YOER sp. z o.o. no. 2/218 Bernardyńska Street, 64-000 Kościan.

Appliance should be sent back in 14 days from properly filling a contract withdrawal form.

We do not accept cash-on-delivery packages.

Important disclaimer:

While shipping the appliance to us, make sure that it is packaged properly. If you used the appliance in a way which was beyond means necessary to check its nature, features and functionality (i.e. in means beyond what you would be able to check in a stationary store). in accord with a bill about consumer's laws we can return a lesser amount that the one you paid. Potential deductions are determined individually, according to the state in which we recieved product in.

IX. The seller commits to provide products without defects, excluding defects marked in the sales agreement.

X. By confirming your order, you consent to the receipt of proof of purchase electronically. We will send the documents electronically, via e-mail which will confirm the shimnent of the order.

Dear Customer,

We strive to make our services the highest level possible, but we remind you that we have a right to make mistakes, thats why we ask for your understanding. We are open to all proposals and suggestions, which will be considered with great prudence - of course for the benefit of customers.